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Time Warner Cable Fail

July 6th, 2011

Today I was trying to log into my cable account to add 30Mbps service using Google Chrome.  I got logged in and then after I got a few pages into my order I received the error message below:

Time Warner Cable Website Fail

Time Warner Cable's Site Doesn't Work in Chrome. (click for a larger version)

 

I tried clicking their “Continue with my current browser” only to be redirected to the error page.  I was annoyed that a company would spend all that time and money making their site work in Internet Explorer (which is still a bad browser) but neglect to include Google Chrome.  Anyway, then I tried logging on to the website with IE9 so I could try to retrieve my lost password. (which they lost for me in a backend transition)  The image below is what I saw in Internet Explorer – the browser for which their system has been optimized…

Time Warner Cable Website Fail

Time Warner Cable demanded I use IE - and this is how it looked. (click for a larger version)

 

This would have been laughable if I wasn’t so frustrated with their awful site speed, clunky design, and late-notice of an incompatible browser.  I have talked about browser testing before, and will continue to call out companies that employ web-amateurs instead of webmasters.

Google+

July 1st, 2011

I was pleased to be invited to Google+ just a day and a half after it launched by a friend named Joe Morin.  Joe’s a great guy and knows everyone.  Google+ seems pretty cool even though it looks like they’ve just plan ol’ copied Facebook.  Sure, the functionality is different but the layout is pretty much the same.  I’m not complaining – I like Facebook so why wouldn’t I like Google+?

One feature I really like is the way you sort people into lists.  Google+ comes with some predefined lists which are nice and you can create your own too.  Once people are sorted into lists you can filter the posts so you only see comments from folks in the selected list.  I think this is a great idea.  You can make it so you only “hear” from colleagues, family, complete nerds, or however you want to sort folks.  I’ve got some friends that are complete nerds about computers and SEO but they don’t post to Facebook often so unless I go dig for each of them and navigate to their profiles I completely miss their posts in my news feed.  Now I could create a list for my nerd friends so I could view that stream and learn a lot.  Sweet.

The main missing feature – and this might be an Achilles’ heel – is that at the moment you can’t leave comments on someone’s profile page, at least as far as I can tell.  You can comment on their posts like Facebook, but it doesn’t look like you can drop in and just say “Hi.”  I think in order to be a viable competitor for Facebook, Google+ will need to add this.  Because it’s missing this feature I feel very disconnected in Google+ and a bit awkward.  It is like you’re standing in a room full of people who are all staring you in the face but can’t say anything to you without solicitation.  Weird.

Now for some screenshots from inside Google+.  I didn’t find anything about posting screenshots in the terms of use so I don’t think I’ll get kicked out of the trial.  Enjoy!

 

Google plus homepage

This is the Google+ homepage. Look familiar? (Click for a larger view)

google plus circle of friends

You drag people from the list above into the corresponding circle. Google is currently pulling info from your Gmail account to populate this list but also has options to link into other accounts too. (Click for a larger view)

Google plus picture albums

Google+ integrates with your Picasa account to display albums. I don't keep a lot in my Picasa account. Notice the album to the left looks fanned out. That's what happens when you roll over the albums. (Click for a larger view)

google plus plus ones

You can see the list of sites that you and your friends have "Plus 1'd" in their profiles. (Click for a larger view)

 

Google Changes Everything

June 30th, 2011

Google has changed almost everything lately.  They’ve changed the design of their homepage, their results pages, the Gmail Calendar, Google Places, Google Maps, Google Voice, Google Alerts, Google Checkout, Google Book Search, Google Shopping, and Google Docs.  The new Google Mobile is so new they haven’t updated their example screenshot on the Google Mobile homepage.  Also, we can’t ignore the design they’ve been testing for Google Analytics.  Honestly, I really don’t like that one.

Speaking of Google Mobile, I think they’re missing the mark, or slightly ahead of themselves here.  The reason I say this is because of the new integrated Google Instant results on Mobile.  My phone and it’s internet connection can’t keep up which causes long and annoying delays between keystrokes as the results are updated.  It might be different if you have 4G service, I don’t know.  I have an iPhone 4.  I’ll test it next time I’m around a friend with 4G service.

I can’t remember the last time Google made such widespread changes to their designs.

The new Google Mobile

The new Google Mobile Homepage. (My carrier says "Enigma" because my phone is jailbroken and I can set it to anything.)

Google Analytics Social Media Tracking

June 30th, 2011

Google has announced the ability to track “social interaction.”  Social interaction are actions taken on your site by users that click your “tweet this” and a Facebook “like.”  This functionality is not supported natively in the Google Analytics code so you’ll have to make a few tweaks.  Google has a complete list of the tweaks you need here.  In order to properly track social interactions your Google tracking code will be about twice the length as “standard” and you’ll have to modify every social button on your site.  (Hope you used includes!)

 

New Google Analytics Interface

June 3rd, 2011

Google is testing out a new Analytics interface.  I’m pretty disappointed in the homepage because it lacks the most important data – a snapshot of traffic!  This is a major ommission on Google’s part and I can’t quite understand why the decided to exclude this info.  You can see in the screenshots below that the old interface provides a quick look at traffic, bounce rate, time on site, completed goals, and traffic change.  I’m also not terribly thrilled with the organization of the internal report pages but that may be because I haven’t used the interface much yet.  My first impression is that the reports don’t offer the information that I want to see – maybe I can customize it, maybe not.  It seems to be a step in the WRONG direction.

Google's new Analytics interface

Google's new Analytics no longer displays traffic trends for the sites and gives their blog posts WAY too much real estate.

Google's old analytics interface

This is Google's "old" Analytics interface which offers all the information I want about all the different sites I promote.

 

You’ll notice in the boxes above that I’ve “static’d” my client information.  It would normally show site names and stats.   Also, check out how Google’s given primo real estate to their blog posts.  I don’t care about their blog posts and would rather see the data they left out!

WordPress Update Disregards IE6

May 17th, 2011

A coming update to the WordPress blog system will no longer support Internet Explorer 6.  A blog post which was posted on May 12 reports the change.  Version 3.2 which is currently in beta testing and scheduled for release in June 2011 will impact many bloggers around the world because the developers of WordPress have not considered IE 6 in the design and coding of their backend admin area or in their main themes.  Good for them!

The message from everyone: IE6 GO AWAY!

AdWords Traffic Estimator Gets Better

May 11th, 2011

Google has finally improved the information provided by the AdWords Traffic Estimate and Adwords Keyword tools. You can see in their blog post that they talk about the fact that they’ve improved the algorithm behind the estimates.

The change is actually pretty significant. To test I searched for “farm animal toys” which we just did some research on for a client.  (We use the Google AdWords Traffic Estimate tool for part of our phrase research.)  Less than a week ago we conducted some research to expand the list of phrases we promote for a client. One of the phrases we checked with the tool was “farm animal toys” wand it reported that there were 275 monthly searches for that phrase in Google. I checked the same phrase today and the tool reported 720 monthly searches! That is a SIGNIFICANT change especially when compared to the competition of the niche. We use a very basic ratio to represent competitiveness for phrases as an illustration for clients and the ratio was more than halved showing that the niche could be much more lucrative to peruse than we thought. (We use a very basic ratio to communicate the level of competition to our clients but we actually look at a lot of more “nerdy” stuff. The “nerdy” stuff tends to overwhelm our clients so we just go with one simple illustration)

Google updated their Traffic Estimator and Keyword Tools!

Google updated their Traffic Estimator and Keyword Tools! (click for a larger view)

Google Testing Different Results

May 9th, 2011

I think I see Google doing some testing.  In one browser I’m getting 1.19 billion results for “world video news” and in another browser I’m getting 586 million.  Both are logged in with the same account, both are getting facebook results pulled into the results, etc.  It’s not browser-specific though because when I open a new incognito window in Chrome and open facebook, I get the lower number of results.  I’m going to keep playing with it to see what I can come up with.

1.19 billion results

1.19 Billion Results in Chrome

586 million results in Firefox

586 million results in Firefox

Amazingly Awful Link Building

May 6th, 2011

I was asked by a new potential client to review the SEO reports sent to him from the SEO that I’ll be replacing.  I was appalled.  I absolutely could NOT believe what the other company is passing off as “SEO.”  They were posting links on many, many spam link farms and calling it “link building.”  I checked 22 of the sites where they got links for this potential client and all 22 of them are complete spam sites.  The other “SEO” used the exact same anchor text for every link they created and obviously spent no time checking the quality of the linking sites. What a joke.

Another section of this report showed something they were calling “social marketing” which included posting “articles” to Google Knol.  I checked and 87/88 of the posts the “SEO” made on this company’s behalf have been flagged as spam posts.  Want to tell Google you’re a spammer? Spam one of their own properties!!  What’s worse than spamming Google Knol with these articles?  Posting the EXACT same articles – the ones that Google flagged as spam – on a couple dozen other sites.

They also did something called “PDF Distribution” and I was amazed to see that they were “distributing” the exact same PDF to 11 sites at the same time.  Also, many of these “PDF Distribution” sites present content to Google as flat HTML, not as a PDF.  All Google sees is tons of duplicate content on multiple sites.  Google will make a determination which site, if any, is the original owner of the content and exclude all the rest from the listings.  This means that if Google decides one of the “PDF Distribution” sites is the site that owns the content produced for the client, the client’s PDF won’t show up anywhere.

This is the EXACT thing I talk about ALL the time.  The “SEO” company – that I wish I could name – is a disgrace to our industry.  The company is completely shooting their client in the foot and ruining their chances of ranking competitively anytime in the near future.  It’s going to take a lot of work to convince this potential client that I know what I’m talking about, I know what I’m doing, and I don’t spam because he’s trusted this other company for so long.

Where Google Gets Traffic Data

May 4th, 2011

Ever wonder how Google knows in real-time which roads have traffic jams and which roads are clear?  It may surprise you to learn that they get some of that information from YOU!

I’ve always kind of ignored Google’s real-time traffic reports thinking that they couldn’t possibly know what was going on and that they were just guessing or regurgitating data from those DOT traffic sensors embedded in the highway.

I started digging around one day to find out how Google was doing it after I visited Denver for a wedding last November.  I was on a side-street during a jam-up and decided to use my iPhone to try to find a way around.  Google somehow knew there was a traffic jam right where I was!  I looked around and could see no traffic cameras, no sensors in the road – nothing that would be reporting to Google.  Somehow they knew where the jam-up started and where it ended.  I was puzzled so I started looking around online to find out what was going on.  That’s when I found a Google blog post discussing how they collect the data.  Google collects  traffic data from smartphones running the Google Maps app! Google is sent small, anonymous bits of data telling them your gps coordinates.  From those coordinates Google determines your location, direction of travel, and average speed.    They combine that with data from other people on the same road and DOT sensors (if applicable) to come up with their real-time traffic maps.  The screenshot below is from Google Patent Application US 2010/0286899 A1 and is a funny illustration of what data is collected and delivered to an “information provider” which transmits the data to Google.

Illustration from Google Patent App showing traffic data collection from sensors

Illustration from Google Patent App showing traffic data collection from sensors. (click for a larger view)

Another amazing thing is that Google also provides predictive traffic data based on previous data they collected.  It’s a pretty sweet feature that is currently available at the bottom left side of the maps screen when traffic is enabled.  You can see in the screenshot below that Wednesdays are ok for traffic in the KC area.  They calculate their predictive traffic data based on past information they collected.

Google Predictive Traffic

Google's Predictive Traffic at Work in Kansas City. (Click for a larger view)

I used Google’s Predictive Traffic when I was driving to Austin in March to speak at Pubcon. I checked the highest traffic times in Dallas and timed my trip to miss it. (I have to go through Dallas at nearly rush-hour on my way from KC) It worked out great and I avoided the biggest jams.

Google must be thrilled with the proliferation of smart phones and the fact that they currently have THE maps application.

-Update-

I’m remiss to have not pointed out the traffic data that you can get from Google Earth.  Thanks to my friend Kirby for pointing that out.  On Google Earth you can see a lot of little dots all over the roads.  If you click on a dot it tells you the vehicle’s live traffic speed.  It’s a VERY interesting thing to look at, and quite shocking to see how many phones Google can pull traffic from in real-time!

Live Traffic from Google Earth

Live Traffic from Google Earth (click for a larger view)


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